CUSTOMER Q&A

Our entire product range is on display in both our showrooms which are conveniently located in Melbourne and Sydney. Or view a more concise selection of our ranges in our agent run showroom in Adelaide. All Showrooms are strictly by appointment only and Trading hours are 9am to 5pm (AEST), Monday to Friday. n.b. Only Melbourne Showroom orders are able to be collected after an appointment.

Flower petals and heads which have a realistic soft “feel”, almost natural. Made from the latest technologies in artificial flower manufacturing.

Leaves and foliage which have a realistic soft “feel”, almost natural. Made from the latest technologies in artificial flower manufacturing.

Website
Create a Trade or Wholesale account and gain access to a diverse range of our products and pricing. Submit orders online and save time.

Showrooms
View our entire product range at either of our stunning showrooms conveniently located in both Melbourne and Sydney. Or view a more concise selection of our ranges in our agent run showroom in Adelaide. 

Agents
Our Sales Agents operate Australia-wide servicing both Metropolitan and Regional areas on a regular basis. Contact Head Office for their details.

Trade Fairs
Visit our impressive stand at Sydney and Melbourne Reed Gift Fairs. See a vast range of our products including new seasons ranges.

Phone
Contact +61 3 9872 3400 for professional and specialist assistance from our sales team offering detailed product knowledge and style advice.

Email
Orders to sales@floralinteriors.com.au

Minimum order value is AUD$300 plus GST..

We will make every effort possible to realistically put in place any changes to your order, so long as the order has not been picked and/or packed for delivery. If you would like to make changes to an order please contact our customer service team on +61 3 9872 3400 or email sales@floralinteriors.com.au

All orders are firm binding and non cancellable. In extreme and rare circumstances where an order must be cancelled you are required to give written notification prior to the order being picked and/or packed for delivery.

We do not notify customers when delivering Backorders within 3-4 months of the initial order being placed. All Invoices containing Backordered items indicate due dates and therefore it is the responsibility of the customer to notify us in writing if they wish to cancel Backorders. In extreme and rare circumstances where a Backorder must be returned, you are required to pay for all freight and restocking costs involved.

We charge freight on all orders and is calculated based on the cubic volume of total cartons/pallets in each delivery. We deliver nationwide and our freight rates are extremely competitive. For 'Account' customers freight is charged after goods have been dispatched and for 'Proforma' customers freight is calculated during the online Checkout process prior to payment. To avoid freight charges you can 'Pickup' orders from our Melbourne Warehouse (only) or you can arrange for your own nominated courier to collect by selecting 'Pickup' under Delivery Method in the Checkout.

Yes. Freight is charged on all deliveries and is calculated on the cubic volume of total cartons/pallets in each delivery. For example, if you do not receive all items ordered in your initial delivery freight is only charged on those items you are receiving.

We deliver to Businesses and or addresses where someone is present to receive goods during delivery hours of 9am - 6pm.
However, our nationwide couriers can deliver to residential addresses under the following conditions:
They do not provide the exact date goods are being delivered, they do not estimate the time of delivery and they do not phone to discuss special requirements. All residential deliveries will be 'left if no one home' at the sole responsibility of the customer and NO Claims will be accepted for lost, stolen or incorrectly delivered orders to residential addresses.

Return of goods is at the discretion of Floral Interiors. Any goods returned as "unsuitable" incur a restocking charge of 20% of the order value.
All returns must be authorised by our Credit Department and returned within (7) days of authorisation.

No credit, refund or exchange are offered on sale items.

We do not have access to your online payment details.
Our checkout is a complete payment gateway offering a safe, secure and convenient way of processing online payments.

Due to the handmade and hand-finished nature of our ceramic pots and vases, we cannot guarantee that all items are fully watertight.
While many pieces are suitable for direct use with water, we recommend using a liner or protective dish to prevent any potential leakage,
especially when using them for fresh flowers or plants. This helps preserve both the ceramic finish and your surfaces.